Terms & Conditions
Effective Date: 1st Jan 2026
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the “Super Benji” software and managed outbound messaging service (collectively, the “Services”), provided by Super Benji Limited, a company registered in England and Wales with company number 15355853 and registered office at 2 Harefields, Oxford, OX2 8NS (“Super Benji”, “we”, “us”, or “our”).
1.2 By subscribing to or using the Services, you (“Customer”, “you”, or “your”) agree to be bound by these Terms, together with any separate agreement, statement of work, or order form entered between you and us (“Principal Agreement”).
1.3 If any conflict arises between these Terms and a Principal Agreement, the Principal Agreement shall prevail to the extent of the conflict.
1.4 These Terms apply to business customers only, and not to consumers.
2. Definitions
2.1 “Affiliate” means any entity that controls, is controlled by, or is under common control with a party.
2.2 “Customer Data” means all data, content, lists, instructions, and materials you provide or transmit to us, including any Personal Data.
2.3 “Go-Live Date” has the meaning given in Clause 6.
2.4 “Initial Term” means the initial subscription period agreed between us (monthly, six-monthly, or any other plan length offered on our website or agreed in writing) beginning on the Go-Live Date.
2.5 “Personal Data” has the meaning given in the UK GDPR.
2.6 “Prospects” means third-party individuals or organisations you authorise us to contact on your behalf.
2.7 “Renewal Term” means any renewal of the subscription after the Initial Term.
2.8 “Software” means the Super Benji platform, tools, dashboards, automation systems, and AI systems made available to you.
2.9 “Subscription Plan” means the subscription tier and commitment length you select, as stated on our website or otherwise agreed with you.
3. Our Services
3.1 Super Benji is a managed outbound messaging service. Under a standard subscription, we will source and message up to 300 Prospects per full calendar month (“Monthly Prospect Allowance”), unless adjustments apply under Clause 8.
3.2 Campaign configuration, including messaging, templates, profiles, industries, channels, and tone, will be agreed between you and us in writing, via documentation, or via approved communication channels.
3.3 We may use email, LinkedIn, or other channels to execute campaigns. The specific channels depend on your configuration, inbox health, platform restrictions, and technical constraints.
4. Licence and Use of the Software
4.1 Subject to these Terms and timely payment of all fees, we grant you a non-exclusive, non-transferable, non-sublicensable licence to access and use the Software for your internal business purposes during your active subscription.
4.2 You must not (and must not allow others to): copy or modify the Software; reverse engineer or attempt to derive source code; use the Software to build a competing service; use the Services unlawfully; attempt to bypass security mechanisms; or interfere with the operation of the Services.
4.3 You are responsible for the actions of anyone using your account credentials.
5. Subscription Plans, Fees, VAT and Price Changes
5.1 Your Subscription Plan, pricing, and terms are those shown on our website at the time of purchase or otherwise confirmed to you in writing. Where there is conflict, written communication supersedes website information.
5.2 We offer the following subscription term lengths: monthly; six-monthly; and other time periods that may be offered on our website from time to time (e.g., quarterly, annual, custom).
5.3 All prices shown on our website, in these Terms, and in any communication are exclusive of VAT. VAT will be added at the applicable rate.
5.4 Prices are per user unless otherwise stated. One “user” means one individual human being using their own: (a) personal or named email inbox, and (b) personal LinkedIn account. You may not mix email and LinkedIn accounts belonging to different individuals. Use of generic inboxes (e.g. info@acme.com) is discouraged and may reduce effectiveness.
5.5 Unless otherwise agreed, payment is collected via Stripe on or shortly after the Go-Live Date. This date becomes your billing anniversary.
5.6 If Stripe payment fails for any reason, we may issue an invoice for the outstanding amount, payable within 14 days.
5.7 We may adjust our standard pricing from time to time. Changes do not affect fees already committed for the current Initial Term. Price changes may apply to Renewal Terms with 30 days’ notice. You may cancel in accordance with Clause 10 if you do not accept the new price.
6. Go-Live Date and Start of Subscription
6.1 Your subscription begins on the Go-Live Date.
6.2 The Go-Live Date is the earliest of: (a) the date we purchase domains on your behalf and begin warming them up; (b) three working days before we send you a Prospect list for review; or (c) the date we first start sending messages on your behalf.
6.3 The Initial Term begins on the Go-Live Date.
7. Domains and Email Infrastructure
7.1 To protect your primary domain and improve deliverability, we may register and manage additional domains for outbound messaging.
7.2 Unless agreed otherwise in writing, domains purchased for campaign use are owned and controlled by Super Benji Limited.
7.3 Upon termination, you may request to acquire any domain used specifically for your campaigns. Subject to registrar limitations and our discretion, we may transfer ownership at a fee of £499 + VAT per domain. We may refuse transfers for shared or sensitive domains.
8. Inbox Health, Deliverability, and Messaging Volume
8.1 You are solely responsible for your inbox reputation, domain health, DNS settings, mail configuration, and compliance with your email provider’s policies.
8.2 We are not liable for any negative impact on your inbox or domain reputation, including blocks, throttling, spam foldering, or blacklisting.
8.3 We may run inbox health tests and offer advisory recommendations, but cannot guarantee inbox outcomes or deliverability.
8.4 We aim to send up to 300 messages per user per month. However, this may be reduced, without refund, if: inbox health is poor; you delay approval of information or content; you request messaging changes mid-campaign; you request campaign pauses; platforms impose sending limits; or we determine that sending may violate law or platform policy.
8.5 Review of Prospects: after we send Prospects for review, you have up to 7 days to provide feedback. If you do not respond within 7 days, the Prospects are deemed approved.
8.6 Mid-Campaign Change Fee: if you request that messaging stop early, or you request entirely new messaging for a list already in progress, we may implement this for £199 + VAT. If new Prospects are required, these are charged at £1.50 + VAT per Prospect. Fees will always be confirmed upfront.
9. Customer Responsibilities
9.1 You remain solely responsible for compliance with all applicable laws, including data protection laws, marketing laws, and industry-specific regulations.
9.2 You represent that you have a lawful basis to instruct us to contact all Prospects.
9.3 You are responsible for the accuracy and legality of Customer Data.
9.4 You must provide timely approvals of messaging, lists, and campaign changes.
9.5 You must provide and maintain required credentials and access for email, LinkedIn, or other channels.
10. Cancellations, Termination, and Suspension
10.1 Monthly plans: you may cancel at any time with 15 days’ written notice.
10.2 Six-month or longer plans: you may cancel with one month’s written notice, effective at the end of the current Initial Term or Renewal Term.
10.3 You remain liable for all fees for the full Initial Term.
10.4 Either party may terminate immediately for material breach not remedied within 15 days.
10.5 We may suspend Services if payments remain overdue for 14 days, or if we reasonably suspect unlawful use or risk to our systems.
10.6 Upon termination, all licence rights cease and outstanding fees become payable.
11. Intellectual Property
11.1 All IP in the Software, Services, systems, documentation, tools, and models remains owned by Super Benji or our licensors.
11.2 You retain ownership of Customer Data.
11.3 You grant us a licence to process Customer Data as needed to provide and improve the Services.
11.4 You may use content we generate on your behalf for your own internal sales and marketing purposes.
12. Data Protection
12.1 For most processing, you are the Controller and we are the Processor.
12.2 We will process Personal Data only according to your instructions, implement appropriate security measures, and ensure confidentiality of personnel.
12.3 We may use approved sub-processors subject to equivalent data protection obligations.
12.4 We will notify you without undue delay upon becoming aware of a Personal Data breach.
12.5 A separate Data Processing Agreement may supplement this clause.
13. Confidentiality
13.1 Each party must keep the other’s Confidential Information confidential and use it only to perform obligations under these Terms.
13.2 Confidentiality does not apply to information that is public, independently developed, previously known without restriction, or lawfully obtained from a third party.
13.3 Disclosure is permitted if required by law, provided reasonable notice is given where lawful.
14. Service Levels and Support
14.1 We will use reasonable endeavours to keep the Services available but do not guarantee uninterrupted or error-free operation.
14.2 We aim to respond to support requests within three working days. This is a target, not a contractual SLA.
14.3 We may perform maintenance from time to time, which may temporarily affect availability.
15. Disclaimers and No Guarantee of Results
15.1 Outbound messaging results depend on many external factors.
15.2 We do not guarantee: any minimum number of replies, leads, meetings, or conversions; that messages will be delivered, opened, or read; or any business outcomes.
15.3 AI-generated messages may occasionally contain inaccuracies. You are responsible for reviewing messaging where applicable.
16. AI-Generated Content, Accuracy and Customer Responsibility
16.1 The Services use artificial intelligence (“AI”) and automated message generation technologies. AI outputs may occasionally contain inaccuracies, outdated information, unintended statements, hallucinations, or content that is inappropriate, defamatory, misleading, or otherwise unsuitable.
16.2 We do not guarantee the accuracy, legality, quality, or appropriateness of AI-generated content. You acknowledge that AI-generated content may contain errors, and you remain responsible for any content relied upon, or sent to Prospects.
16.3 You agree that Super Benji is not liable for any loss, damage, claim, cost, regulatory action, outcome, or consequence arising from AI-generated content or any communication sent on your behalf, except to the limited extent expressly stated under the “Limitation of Liability” section of these Terms.
17. Limitation of Liability
17.1 Neither party shall be liable for indirect, consequential, or special losses including lost profits, lost savings, loss of business, loss of data, or reputational harm.
17.2 Our total liability in any 6-month period is limited to the total fees paid by you in the 6 months preceding the event giving rise to the claim.
17.3 Nothing limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
18. Changes to These Terms
18.1 We may update these Terms from time to time to reflect changes to law, Services, or business practices.
18.2 Material changes will be notified to you. Continued use of the Services after the effective date constitutes acceptance.
18.3 If you do not accept changes, you may cancel in accordance with Clause 10.
19. General
19.1 These Terms and any Principal Agreement form the entire agreement between the parties.
19.2 These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.
19.3 You may not assign your rights without our consent. We may assign to an Affiliate or successor.
19.4 If any clause is invalid, the remainder remains effective.
19.5 Failure to enforce a right is not a waiver.
19.6 Notices may be delivered by email or post to the most recent contact details provided.
Contact Details
For queries related to these Terms or the Software:
Super Benji Limited
2 Harefields, Oxford, OX2 8NS
Website: https://www.superbenji.ai